STUDIO TEAM

Qualifications

• Excited about creating a positive and vibrant community experience

• Strong customer service skills including professional phone and email etiquette

• Comfortable discussing membership sales options with prospects and customers

• Takes initiative to complete studio tasks and solve problems

• Receptive to feedback, self-aware, and has a willingness to learn

Responsibilities + Expectations

• Work at least two front desk shifts per week

• Provide high quality customer service and hospitality to members

• Assist the studio team with daily tasks and projects needed to provide a great member experience

• Provide support to Revel instructors to ensure a successful class check-in process

• Maintain high quality studio experience, including cleaning of bikes, weights, floors, common area, retail space, front desk, bathrooms, and showers

• Assist with training and coaching of new front desk team members

• Provide regular support for lead generation, lead nurturing, new member sales, member renewals, member engagement, and retail sales

• Build Revel community by connecting with riders, riding in classes, attending events, and promoting the experience via social media

• Represent Revel’s brand and values inside and outside of the studio

Employment Benefits 

• Unlimited Revel Membership

• Monthly Guest Passes

• Early access to retail (at cost rate)

Position

• Part Time Role

The above role description outlines the general expectations, responsibilities, and requirements of the position. It is not a complete statement of duties; other responsibilities and expectations may be assigned. For more information about the role, don’t hesitate to reach out to info@reveldurham.com with any questions.